Enquiries and Appeals

In this section, we deal with your enquiry or appeal in the following circumstances:-

• to enquire about results of assessments;
• to enquire about decisions on Reasonable Adjustments and Special Considerations;
• to enquire about decisions and any actions to be taken following a malpractice or maladministration investigation.

You can only appeal if you are dissatisfied with the outcome of enquiry.

Please note that we will –

• Acknowledge all enquiries within 5 working days after receipt of necessary documents/evidence.
• Do all necessary checks and reply to any enquiries within 15 working days of receiving an Enquiry.
• Accept an Appeal from an individual Learner or a Centre after the Enquiries process has been completed.
• Acknowledge an appeal within 5 working days after the EBMA Appeal Form and the fee has been received at EBMA’s office.
• Investigate the Appeal and reply with the outcome within 20 working days.

As a learner, it is your responsibility to read, understand and follow your centre enquiries and appeals policies or related documents in the first instance before contacting us.